Refund policy

We're thrilled to offer you a 30-day Return & Refund Policy, crafted to ensure your utmost convenience.

 

Unfortunately, we are unable to provide refunds or replacements for purchases made after the 30-day period has elapsed.

 

You may be eligible for a refund or return under the following circumstances:

 

1. If you receive an incorrect product.
2. If the product exhibits defects as detailed in point number 8 for resolution.
3. In case of damage occurring during transit, you have the option for a free exchange or to request a refund by contacting us via the provided email address.
4. If there is evidence of tampering with the product.

 

Please note the following:

 

- We do not accept returns for reasons related to a change of mind.
- A restocking fee of 25% will be imposed on all return transactions.
- You are accountable for the return shipping expenses to our facility.
- Should there be a customer-initiated order cancellation or refund request for any reason, a 5% transaction fee will be levied.

 

Refunds (if applicable):

 

Upon receiving and examining your return, we will send you an email to acknowledge receipt and inform you of the approval or rejection of your refund request.

If approved, your refund will be processed promptly, and the credited amount will be automatically returned to your original method of payment within the specified timeframe.

 

Exchange Policy:

 

We solely provide replacements for items in the event of defects or damages. If you wish to exchange your item for the same product, please reach out to us via email at dazabags@gmail.com Upon receiving your request, we will provide you with instructions on where to send the item for exchange. Kindly await our response before taking any further steps.

 

Refunds that are late or missing (if applicable):

 

If you have not yet received your refund, we recommend the following actions:

1. Check your bank account to ensure that the refund has not been credited. Sometimes, refunds may take several business days to reflect in your account.

2. Contact your credit card company. There may be a delay before the refund is officially posted to your account.

3. Reach out to your bank. Banks often have processing periods that could cause delays in refund transactions.

If you have completed these steps and still have not received your refund, please feel free to contact our customer service team for further assistance.

 

Please contact us at:

E-mail:  dazabags@gmail.com

Sale items (if applicable)
Yes.

Exchanges (if applicable)

 

Our policy exclusively allows for item replacement in cases of defects or damages. To begin the exchange process for the same item, please reach out to us via email at dazabags@gmail.com. Kindly await our response, and upon confirmation, we will furnish you with the necessary instructions and address for returning the item for exchange.

 

 

We provide 24/7 customer support for any inquiries or assistance you may need.

Daza Bags

Office Hours:
M-F: 10am-5pmEST
Sat: 10am-3pm EST

📧 Email: dazabags@gmail.com

📞 Phone/WhatsApp: +44 7480263397

 Address:  70 Lord St, Liverpool L2 1TL, United Kingdom